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Case - To Improve Relations & Coordination
Sikand Engineering
Contract Construction
Firm (Housing Developments), Encino, CA
(3-Month Engagement)
Reduced project
complications
by coaching staff to work
better together
Before: Combative working
environment
Before: Costly errors rampant from poor inter-personal coordination
After:
Significant reduction in rework
After: Significant quality and cost improvement from improved
coordination
After: Significant improvements in project collaboration
After: Significantly improved working environment
Engaged to transform embattled, high-pressure construction company into interactive, problem-solving environment.
Three-months of facilitated training and problem solving meetings were used, held once a week.
Participants went from avoiding dealing with problems because they would cause confrontations, to addressing and tackling problems immediately.
Results included immediate and major improvements in work quality, customer satisfaction and morale among the entire workforce.
“Communication really opened up. You put us in a room and made us communicate. The bottom line is a better atmosphere of self respect and pride, where people know you’ll listen… We even set up lunch meetings, where we’d have 8 guys talking back and forth…It was terrific.”
Jerry Price
Vice President of Engineering
Sikand Engineering
